Octopus Energy Review

1. B+

   Price Competitiveness

   Octopus's simple fixed-rate plans are often priced competitively, and it competes aggressively on price in some shopping channels. Compare its offers against the current rates in the table below.

2. B+

   Pricing Transparency

   Octopus's lineup includes one bill-credit plan, Octopus Lite 12, with a $125 credit at 1,000 kWh, which holds its grade back slightly. The rest of the lineup is easier to read. Its fixed-rate plans are straightforward, and its smart and wind-linked plans, while more complex, are built to save money for customers who want to use technology or greener energy to lower their bill.

3. B-

   Customer Experience

   Octopus tends to rank in the lower tier of the Public Utility Commission of Texas complaint scorecard, which adjusts complaints for each provider's size. Its total complaint count is small, but relative to its customer base it is higher than most. Its website and account experience are less polished than you'd expect from a technology-first company, and phone support is limited to weekday business hours.

4. B

   Renewal Practices

   Renewal offers tend to stay reasonably close to Octopus's new-customer rates. Compare the market before you renew.

The overall grade of B is our editorial judgment across all four criteria, not a simple average. Read our editorial standards

1. 01

   Intelligent Octopus

   Connect a compatible EV and Octopus schedules your charging for up to 30% off your energy rate. Connect a smart thermostat and it adjusts the temperature a few degrees during peak demand in exchange for a lower rate. Connect a home battery and it pays $20 a month for every five kilowatt-hours of storage. You give Octopus remote control of the device, and a fee may apply if you disable it for more than a day or override five or more commands in a billing period.

2. 02

   Fan Club

   Fan Club discounts the electricity you use while the wind is blowing: 20% off your energy rate when wind supplies more than 30% of the grid, and 50% off above 45%. Octopus sends daily emails and text alerts with the expected discount windows, and the savings arrive as a monthly bill credit.

3. 03

   Dynamic Solar Buyback

   Octopus's solar buyback rate follows real-time wholesale prices, so solar owners can earn more for power they export when the grid needs it most.

4. 04

   Simple Renewable Plans Too

   Octo Green and Octopus Green plans are plain fixed rates in 12- to 36-month terms, and every Octopus plan is 100% renewable.

The price shown is the total average price at 1,000 kWh, including delivery charges.

• Fixed-Rate Plans

  Offered

  Lock in your electricity rate for the length of your contract.

• Bill Credit Plans

  Offered

  Earn bill credits when your monthly usage meets qualifying thresholds.

• Time-of-Use Plans

  Offered

  For households that naturally use more electricity at specific times, such as free nights or off-peak pricing.

• EV Plans

  Offered

  Designed for electric vehicle owners with charging-friendly pricing.

• Solar Buyback Plans

  Offered

  Receive credits for excess solar energy sent back to the grid.

• 100% Renewable Plans

  Offered

  Powered by 100% renewable energy.

• Home Battery Programs

  Offered

  Earn rewards for supporting the grid during peak demand while keeping backup power for your home.

• —

  Prepaid Plans

  Not offered

  Pay for electricity in advance without a traditional monthly bill.

Not sure which plan type fits your home? Explore Texas electricity plan types →

• Smart Thermostat, EV and Battery Owners

  Intelligent Octopus rewards homes that connect these devices with a lower rate or a monthly credit. Check compatibility first: EV smart charging works only with select Audi, Porsche, Tesla and Volkswagen models, and thermostat discounts are offered in the Houston and Dallas areas.

• Solar Owners

  Octopus's dynamic solar buyback pays based on real-time wholesale prices, which can reward exporting power when the grid is tight.

• Shoppers Who Want a Simple Renewable Plan

  If you don't have smart devices, Octo Green and Octopus Green plans are straightforward fixed rates backed by 100% renewable energy, with no credits to track.

• Customer Service Is Your Top Priority

  You want a provider with a proven complaint record. Champion consistently ranks near the top of the PUCT complaint scorecard.

  You may prefer: Champion Energy

• You Want the Cheapest Way to Charge an EV

  Your EV isn't compatible with Intelligent Octopus, or you'd rather not give a provider control of your charging. Chariot's Bright Nights plan includes free electricity from 11 p.m. to 6 a.m. and had the lowest annual cost in our EV analysis.

  You may prefer: Chariot Energy

• You Want the Lowest Possible Price

  You'll compare aggressively for the lowest rate. Rhythm competes hard on price and plan options.

  You may prefer: Rhythm Energy

• Customer Service

  Questions about your account or billing: 833-628-6888.

  Call Octopus Energy →

• Pay Your Bill

  Make a one-time payment or manage autopay.

  Pay online →

• Manage Account

  Log in to view usage, billing, and account settings.

  Log in →

• Start or Transfer Service

  Moving? Start new service or transfer your account.

  Start service →

• Report a Power Outage

  Power outages are handled by your local utility (TDU), not Octopus Energy.

  Find my utility →

• Renew Your Plan

  View your renewal options and manage your next contract.

  Renew your plan →

• EV Electricity Plans →How EV and smart-charging plans work and who they save money for.
• Best Electricity Providers in Texas →How we evaluate every provider on price, transparency, service and renewals.
• How to Read an Electricity Facts Label →Decode the EFL so you can compare any Octopus plan accurately.

Browse all provider reviews →